Sign in Using Multi-Factor Authentication

1. Log in to the desired online resource.
2. You will receive a notification on your mobile device containing a two-digit number (Figure 1). Remember this number:
   
   Figure 1:
   
   

3. You will then see a pop-up asking Are you trying to sign in? This pop-up will contain several features (Figure 2):

   1. An App context. This tells provides information about what app/device/browser is initiating the MFA approval attempt.

   2. A field labeled Enter number here: You will enter the two-digit number from the previous pop-up in this field.
      1. If you don't remember the two-digit number and can no longer see the number, select I can't see the number from the bottom of the pop-up to bring the number back into view. Tap once more to return to the 2nd pop-up to enter the number into the field provided.
      2. If you can no longer see the two-digit number, and do not have the option to select I can't see the number, you may need to switch back to the app you were using when you initiated the login and navigate back to enter the number. More information may be found at this link: MFA: Two-Digit Authentication Code is Hidden Behind the Authenticator App
   3. After you have entered the two-digit number, select Yes to approve the login.
      1. If you did not initiate the login attempt, select No, it's not me and contact the Technology Support Center at (309) 438-4357 for guidance.
         
         Figure 2:
         
         

Your login has been authenticated.

If You Are Unable to Use the Authenticator App Currently

If you have the Microsoft Authenticator App set to be your primary MFA method, and are unable to use the app currently, you may click I can't use my Microsoft Authenticator app right now to select another method (Figure 3), provided you already have additional MFA methods configured on your account. A link to instructions for adding additional authentication methods to your account may be found at the bottom of this article.

Figure 3:

1. Log in to the Cisco AnyConnect VPN client.
   1. For more information about using the Cisco AnyConnect VPN client, please see: Using the Cisco AnyConnect VPN Client
2. You will receive a drop-down notification on your mobile device asking to “Approve” or “Deny” the Sign-In request (See Figure 4). Tap Approve to approve the sign in, or tap Deny if the login was not initiated by yourself.
   1. If you select Deny due to the login not being initiated by yourself, please contact the Technology Support Center at (309) 438-4357 for guidance.
      
      Figure 4:
      
      

Your login has been authenticated.

Use the following steps if you have registered for MFA using a phone call as your preferred method of authentication.

1. Log in to 365.IllinoisState.edu.
2. You will get a notification that ‘your phone is being called and to answer in order to continue’ (See Figure 5).
   
   Figure 5:
   
3. You will receive a phone call asking you to press the Pound Key # to verify your Sign-in. Once you have pressed the Pound # key on your phone, you will then be told your verification was successful and you can hang up.

Your sign-in is now authenticated.

Use the following steps if you have registered for MFA using a phone text message as your preferred method of authentication.

1. Log in to the desired online ISU resource and you will receive the prompt below (Figure 6):
   
   Figure 6:
   
   
2. Open up the text message once received to get the code (Figure 7). Then enter the code in the field provided in the prompt shown above.
   

Figure 7:

Your sign in now authenticated.