Endpoint Management

Performing a BitLocker Recovery

Last modified 8/16/2023

About

If your device is asking you for a BitLocker recovery key, the following information may help you locate your recovery key.

Recovery Methods

  • Faculty/Staff

You can attempt to recover your own BitLocker key by logging in and entering the code listed on your device in the website below.

https://bitlocker.illinoisstate.edu/selfservice

Alternatively, please contact your IT Support Team or the Technology Support Center.

  • IT Staff

Please login to the BitLocker Helpdesk portal in Microsoft Configuration Manager.

Microsoft Configuration Manager (ConfigMgr)

Helpdesk Portal - https://bitlocker.illinoisstate.edu/helpdesk