Faculty and Staff at Illinois State University may at times wish to forward incoming calls to their Cisco desk phones directly to voice mail. Instructions for doing so may be found below.

Forward Incoming Calls Directly to Voice Mail

To forward incoming calls to your Cisco desk phone directly to voice mail:

1. Press the Call-Forward-All soft button CFwdALL on your Cisco desk phone.
2. Enter “83000”.

All incoming calls to your desk phone will now forward directly to voice mail.

Remove the Forward to Voice Mail

To remove the Forward to voice mail (or any Forward for that matter) from your Cisco desk phone:

1. Press the Call-Forward-All soft button CFwdALL on your Cisco desk phone.

Incoming calls to your desk phone will no longer forward directly to voice mail, and will instead ring through normally.

How to Get Help

For technical assistance, you may Submit a Help Ticket or contact the Technology Support Center at (309) 438-4357, or by email at SupportCenter@IllinoisState.edu.

See Also:

• Voice Mail on Campus
• Voice Mail Pin
• Changing your Voice Mail PIN
• View and Listen to Voice Mail Remotely
• View and Listen to Voice Mail Remotely
• Accessing Saved Voice Mail Messages
• Accessing New Voice Mail Messages
• Access, Recover, and Permanently Erase Voice Mail Messages
• Understanding the Voice Mail Message Retention Policy
• Visual Voice Mail on a Cisco IP Phone
• Voice Mail Message Playback Commands
• Edit your Standard Voice Mail Greeting
• Setting up your Voice Mail
• Setting your Alternate Voice Mail Greeting
• Request Voice Mail Notifications via Email